INTERNAL RULES OF TILIGUERTA GLAMPING & CAMPING VILLAGE
PREAMBLE
These Internal Rules form an integral and substantial part of the Stay Agreement entered into
with each Guest. They are intended to ensure safety, environmental protection, hygiene and
peaceful coexistence within the accommodation facility. The Rules are made available before
the agreement is concluded and are drafted in a clear and intelligible manner pursuant to
Article 35 of Legislative Decree 206/2005 (Consumer Code). By entering the facility and signing the Stay Agreement, the Guest fully accepts the following provisions and undertakes to ensure that they are also observed by their family members, companions, minors in their care and any visitors.
1. ENVIRONMENTAL PROTECTION AND CARE OF THE PITCH
VEGETATION
It is strictly forbidden to damage or tamper with the vegetation in any way, including hanging
hammocks, clotheslines or electric cables from it, or attaching nails or objects of any kind to it.
To protect the integrity of the trees and for the safety of all, authorised staff may immediately
remove anything attached to trees in breach of this prohibition. Guests are asked to bring their
own freestanding clothes dryers or ground pegs. Cutting, damaging or removing plants or parts
thereof constitutes a serious breach of contract and will result in immediate termination of the
Stay Agreement and removal from the facility, without prejudice to the obligation to pay
compensation for damages and any liability under the law.
UPKEEP OF THE PITCH
The Guest must keep the assigned pitch or accommodation unit clean, tidy and presentable.
Digging holes or channels in the ground is forbidden; if this becomes strictly necessary due to
exceptional and urgent weather events (e.g. drainage of rainwater), the Guest must inform the Management in advance and, at the end of the event, immediately restore the original state of the site.
WASTE AND WASHING WATER
For reasons of environmental and hygienic protection, it is strictly forbidden to pour wastewater or water containing detergents or soaps onto the ground or into rainwater drains, and to wash (even partially) motor vehicles, campervans or caravans within the facility.
DISPOSAL OF WASTEWATER
It is absolutely forbidden to dispose of wastewater (grey and black water) of any origin
anywhere other than at the designated and duly signposted discharge facilities (Camper
Service / chemical toilet points) within the facility. This procedure is mandatory for all owners of campervans and caravans.
SEPARATE WASTE COLLECTION
Guests must scrupulously follow the municipal and internal provisions for separate waste
collection, as indicated on the information panels at the recycling areas and in the material
available at Reception. Suitable bags for each type of waste can be obtained from the on-site
market. Bags must be tightly closed before being placed in the appropriate containers, and
waste must never be left outside the bins or on the pitches.
2. QUIET HOURS, SAFETY AND USE OF FACILITIES
SOUND AND ANTENNAS
Musical instruments, radios, televisions, computers and audio playback devices may be used
only outside quiet hours and, in any case, at a moderate volume that does not disturb other
Guests, or with headphones. It is forbidden to install or attach radio, TV or satellite antennas to the trees or structures of the Tiliguerta campsite. For reasons of privacy and security, flying
drones or other remotely piloted aircraft over the facility is also forbidden without the prior
written authorisation of the Management.
QUIET HOURS
Rest and quiet hours are from 24:00 to 07:00 and from 13:00 to 15:00. During these periods it is forbidden to pitch or take down tents and structures, to speak loudly, to drive motor vehicles (cars, motorcycles, campervans) and to behave in any noisy way. These rules apply to both adults and minors (use of the playground remains permitted within the limits of normal
decorum and without shouting). The Guest acknowledges and accepts that the entertainment
and evening show areas may observe partially different hours, communicated in advance in the facility’s activity programme.
FIRE PREVENTION AND USE OF FIRE
It is strictly forbidden to light open fires or use charcoal or wood barbecues and stoves on the
pitches, at the accommodation units and on the beach; please note that violating this ban may constitute a criminal offence. Use of the communal grill areas provided by the facility is
permitted only on windless days and in strict compliance with the instructions displayed there. In particular, fires must never be left unattended, and the use of flammable liquids, paper, pine cones or dry branches that may produce erratic flames or sparks is forbidden. Approved gas stoves may be used on the pitch provided they are placed at a safe distance of no less than 1 (one) metre from vegetation and flammable materials. It is strictly forbidden to tamper with, move or misuse fire-fighting equipment (shovels, hydrants, extinguishers). The utmost care is requested when extinguishing matches and cigarette butts. Any violation of these fire safety rules, as it constitutes a serious danger to people and property, will result in immediate termination of the agreement and removal from the facility, without prejudice to further legal sanctions.
DRINKING WATER
The water supplied by the internal water network is drinkable in accordance with the laws in
force. Guests are asked to show the greatest civic sense by avoiding waste, improper use or
leaving taps running.
ELECTRICITY SUPPLY
Electricity on the pitches is normally supplied at 220 Volts (with an amperage of 6, 10 or 16
Amperes depending on the type of pitch). For accident prevention and fire safety, only
CEE-standard cables, extension leads and plugs in perfect condition may be used. Cables must not be run across vehicle roads or hung from vegetation. By signing the Stay Agreement, the Guest expressly authorises the facility’s technical staff to disconnect immediately and without notice any connection made with non-compliant or damaged cables, makeshift joints, or laid in breach of these safety requirements.
3. INTERNAL TRAFFIC AND PARKING
CIRCULATION OF CARS, MOTORCYCLES AND OTHER VEHICLES
Cars may circulate inside the campsite only for a single luggage unloading operation on arrival and a single loading operation on departure, each lasting a maximum of 2 (two) hours. After these operations, vehicles may not circulate in the facility, except for vehicles carrying persons with disabilities displaying the appropriate permit. The circulation of motor vehicles is in anycase always prohibited during quiet hours and after 20:00. Motorcycles and mopeds may not enter or circulate during quiet hours unless pushed by hand with the engine off.
TRANSPORT OF LUGGAGE AND ELECTRIC VEHICLES
For transporting luggage, parcels and shopping, Guests may use the manual trolleys provided, upon payment of a security deposit of €50.00. Private quadricycles or electric carts are not permitted in place of bicycles, except for campsite service vehicles and medical mobility aids.
CAMPERVANS
Campervans are admitted to the facility provided they carry a fire extinguisher on board. Their movement within the facility is subject to the time limits for emptying chemical toilets and for leaving or returning from outside excursions, which are permitted only until 12:45 and until 22:30 (except during quiet periods).
SPEED LIMITS AND PEDESTRIAN AREAS
The maximum speed limit for any vehicle (cars, campervans, motorcycles, bicycles and
scooters) within the facility is 4 km/h (walking pace). Access with bicycles and scooters is
forbidden in the playground and in the Piazza degli Ulivi. If a minor is found riding a bicycle or scooter faster than walking pace or in a way that endangers others, Management staff may
order the immediate cessation of use of the vehicle and require that it be taken into the custody of the responsible adult, prohibiting any further circulation in the campsite. Service and emergency vehicles have free circulation at any time of day or night.
PARKING
An uncovered paid parking area for cars and motorcycles is available within the complex,
subject to availability. The parking area is video-monitored/supervised but not guarded;
therefore, the parking contract does not entail any obligation to safeguard the vehicle or any
objects left inside it.
4. CODE OF CONDUCT, BATHING AND COMMON AREAS PETS
Access and stay of pets are governed by the specific “Dog Rules”, which form an integral part of the conditions of stay and must be expressly signed by the owners or keepers of the animals at check-in.
DRESS CODE AND DECORUM
Throughout the accommodation facility, attire appropriate to the decorum of the place is
required; in particular, going topless is forbidden within the campsite, and children without
clothing are not permitted to enter shops and dining establishments.
BATHING AND BOATING
For bathing, use of the beach, navigation and anchoring within 200 metres of the shore, the
laws in force and the regulations of the Harbour Master’s Office apply in full. The Bathing
Ordinance of the Sardinia Region is displayed and may be consulted by Guests at the beach,
the swimming pool and Reception.
PLAYGROUND
The playground is reserved exclusively for children under 12 years of age. For safety reasons
and due to the load limits of the equipment, use of the play equipment is forbidden to anyone
aged 12 or over. Adults may enter the area solely to accompany and supervise minors, whose
supervision remains the sole responsibility of their parents or guardians. Access by bicycle or
scooter is forbidden. Failure to observe these rules will result in removal from the play area.
5. PROCEDURES FOR ARRIVAL, STAY AND PAYMENTS CHECK-IN AND REGISTRATION
Entry to the facility takes place during the posted hours, upon presentation of a valid identity
document and mandatory registration (pursuant to Art. 109 of the Consolidated Public Security Law, T.U.L.P.S.) of all persons entering the campsite; any subsequent change must follow the same procedure. Upon acceptance, the facility grants use of the pitch or accommodation unit at the rates in force for the period agreed at booking or check-in. Keys to bungalows and mobile homes are handed over from 15:00 on the day of arrival. At check-in, each Guest is given a personal identification wristband (pass), which the Guest must wear visibly throughout the stay for security and access control reasons, and return upon departure.
DAY GUESTS AND VISITORS
Day guests are admitted only during the opening hours of the reception office, after registration with an identity document and payment of the relevant daily fee. Brief preliminary visits to the facility are permitted after registration at Reception and accompanied by authorised staff, unless otherwise authorised by the Management.
ALLOCATION AND OCCUPATION OF THE PITCH
The pitch is chosen after a guided visit with staff or on the indication of Reception; each pitch is clearly identified by numbered signs. The Guest must occupy only the assigned space; any
move to another pitch is subject to the prior authorisation of Reception.
ADMISSIONS, MINORS AND TERMINATION OF THE AGREEMENT
Minors are admitted to stay only if accompanied by a parent or another adult who has legal
responsibility for them or to whom they have been formally entrusted. The booking (even if
made directly on arrival) concludes the Stay Agreement between the parties. Within the limits permitted by Article 187 of the Implementing Regulation of the T.U.L.P.S., the Management reserves the right to refuse access to persons who, during previous stays, have been responsible for serious violations of these Rules, the Stay Agreement or the law. In the period from 1 July to 31 August, any increase in the number of occupants of a pitch compared with. what was booked must be requested in advance from Reception and authorised by it in writing, subject to the facility’s maximum capacity. If, following a serious violation of these Rules or of the Stay Agreement, the Management communicates termination of the agreement with consequent removal from the facility, the Guest must vacate the pitch or accommodation within 2 (two) hours of the communication, without prejudice to the obligation to pay in full the amounts accrued for the stay used, ancillary services and any damage caused.
DEPARTURE (CHECK-OUT) AND EXTENSIONS
On the day of departure, pitches (caravan, campervan or tent) must be vacated by 12:00, while bungalows and mobile homes must be vacated by 10:00. Vacating after these times, unless previously agreed, results in the charge of an additional day of stay. Any extension of the stay is subject to the facility’s availability and the prior authorisation of Reception, with simultaneous updating of the stay record.
PAYMENTS AND SECURITY DEPOSIT
The balance of the stay is settled at check-in (start of stay) during Reception opening hours.
Only electronic payments made by VISA, Mastercard, American Express, Diners and Bancomat cards and electronic payment instruments are accepted, to the exclusion of cash. Guests are asked to check the accuracy of the bill at the time of payment at the cash desk; on leaving the facility, the Guest must show the receipt or commercial document to the staff in charge of control. As a guarantee of the proper fulfilment of contractual obligations, the return of equipment and any compensation for damage caused to accommodation units or common facilities, the Management may request at check-in a non-interest-bearing security deposit of up to €300.00 by pre-authorisation on a credit card, which will be released or returned upon departure after verification that there is no damage.
6. LIABILITY AND PROTECTION OF PERSONAL DATA LIABILITY
The facility’s liability for the deterioration, destruction or theft of items brought by Guests into the campsite or accommodation units, as well as for valuables deposited for safekeeping, is governed and limited as mandatorily provided by Articles 1783 et seq. of the Civil Code. The facility is not liable, however, for damage or theft relating to vehicles, trailers and items left in them. Without prejudice to cases of wilful misconduct or gross negligence on the part of the operator and to what is mandatorily provided by the Consumer Code (Legislative Decree 206/2005) for the protection of the Guest, the Management cannot be held liable for:
a) temporary interruptions or disruptions in the supply of electricity, water or Wi-Fi
connection depending on external suppliers, force majeure or urgent and unavoidable
maintenance work;
b) damage to property or vehicles caused by exceptional or unforeseeable weather events
(act of God or force majeure), or by the accidental fall of pine cones, needles, resin or small
plant fragments physiologically connected with staying in a natural wooded area;
c) the normal presence of wildlife or insects typical of the Mediterranean woodland
ecosystem in which the campsite is immersed;
d) accidents, injuries or damage caused by the conduct of other Guests, by third parties or
by the improper use of equipment and mobile vehicles owned by the Guests themselves.
PROCESSING OF PERSONAL DATA (PRIVACY)
Personal data provided by Guests (including data collected through any video surveillance
system installed for security purposes) are processed in full compliance with Regulation (EU)
2016/679 (GDPR) and Legislative Decree 196/2003, as detailed in the specific Privacy Notice
made available at Reception and on the facility’s website.